Ordering Instructions
 

 

Welcome, Valued North American & International Customers
 

We ship orders fast.

Northern Tonewood Co. is dedicated to offering our customers worldwide fast, helpful service. For 10 years, we have supplied the world's instrument makers and repair shops. Wherever you are, you can expect guaranteed quality, friendly service and fast shipping.

PAYING BY CREDIT CARD: Please send us a email with the items or item numbers and quantity you wish to order or get a shipping quote for, please include your mailing address. We will then respond by email with a total cost including shipping. We will also in this email provide you a secure link to where you can make payment if you wish to order. Shipping cost will be quoted by Expedited or Surface Mail unless otherwise requested. All prices are in Canadian Dollar. THANK YOU

We offer a full range of global shipping options from Mail Order, Purolator, UPS, DHL, Fedex, Air Freight and Ocean Freight. Delivery times dependent upon option used. Delivery times: 2 days to 12 days in North America. International Orders 4 days to 30 days.

  • All the products we sell are stocked here in our warehouse, and we take great care in packing all shipments.
     
  • Secure online shopping is guaranteed. Your credit card payments are assured through the #1 secure online payment system, Paypal. Your information is protected by SSL with an encryption key length of 128 bits. (the highest level commercially available).
     
  • We welcome questions. our Sales Dept. will quickly answer your e-mail

Return Policy: In the rare case that we've made a mistake with your order, we correct the error at no charge. We also insure your packages, so if one does not arrive we will reship it to you at no charge. If any item fails to meet your expectations, you may return it, unaltered, for a refund or exchange.

Quantity Discounts

You SAVE when you buy certain items in quantity!. Quantity prices apply to multiples of the same item number. Please let us know if you require larger quantities, we also offer a Standing Order Service, this option can help you plan your production schedule. Please feel free to contact us for further information, we would be happy to help you in your wood purchasing scheduling.  support@tonewood.ca

Examples of shipping costs
 
  • North America, Expedited Mail for 1 - 10 guitar tops: $10.00 - $32.00, Delivery 7 - 12 days.
  • North America, Express Post Mail for 1 - 10 guitar tops: $20.00 - $50.00, Delivery 4 days.
  • North America, Purolator for 1 - 10 guitar tops: $60.00 - $90.00, Delivery 2 days.
  • International, Surface Mail for 1 - 10 guitar tops: $25.00 - $80.00, Delivery 25 - 30 days.
  • International, Express Post for 1 - 10 guitar tops: $30.00 - $150.00, Delivery 7 days.
  • International, Purolator International for 1 - 10 guitar tops: $60.00+, Delivery 4 days.

PAYING BY MAIL: PLEASE FIRST EMAIL US WITH EXACTLY WHAT YOU WOULD LIKE TO ORDER, PLEASE INCLUDE YOUR MAILING ADDRESS, WE WILL THEN ADVISE YOU BY EMAIL, Telephone or FAX OF YOUR TOTAL COST INCLUDING SHIPPING.

We also accept Bank Checks, Certified Checks, Money Orders & Bank Transfers. NO CODs. Larger orders are done by bank transfers.

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Contact Information

Address: PO Box 659, 11 Ottawa Street, Goose Bay, NL, A0P1C0, Canada